Write to hallo@45weg.nl, or open Settings in the app and tap Contact support.
Support
Help,
from the source
One person makes 45weg and reads every message.
hallo@45weg.nlYour vehicle, where you were going and the app version help us find the problem quickly.
If a route sends your vehicle somewhere it may not go, tell us. That report comes first.
Contact us
Email hallo@45weg.nl. In the app, open Settings and tap Contact support, which starts the same email for you. You can write in English or Dutch.
A useful message says:
- which vehicle you selected: snorfiets, bromfiets, speed pedelec or brommobiel;
- where you started and where you were going, or the name of the road;
- what you expected and what the app did instead;
- the app version, shown in Settings under About.
A screenshot helps. Only send the locations you are comfortable sharing: the app does not keep your routes, so we cannot look them up.
Report a wrong road
45weg exists to keep your vehicle off roads it may not use. If a route ever sends you onto a road, path or lane that the signs close to your vehicle, follow the signs, then email us with your vehicle, the place and what the sign said. This is the most important report you can send, and it is handled before anything else.
Signs, signals, closures and what you can see in front of you always come first. 45weg is a navigation aid, and the road is the authority.
"No legal route"
This means 45weg found no route to that destination that the selected vehicle may legally use, so it draws no route line. It is an answer, not a fault.
Check that the selected vehicle is the one you ride, because each class may use different roads, and try a destination nearby. If you know a legal way there that 45weg missed, tell us the vehicle and the roads, and we will look at it.
Outside coverage
Route coverage is limited to the Netherlands. Outside that area 45weg cannot check the rules, so it says so and does not draw a route. This does not mean your vehicle may not go there, only that 45weg cannot verify it.
Location and guidance
45weg needs your location to show where you are and to guide you turn by turn. It asks for While Using the App, and keeps guiding with the screen off while a ride is running.
If you declined the permission, open your iPhone's Settings, choose 45weg, then Location, and pick While Using the App. The rest of the app works without it; guidance does not.
Account and saved places
You do not need an account to plan and follow routes. An account is for saving Home, Work and other places and keeping them when you change phones. You can sign in with Apple or Google.
To delete your account and its saved places, open Settings, choose Account, tap Delete account and confirm. If deletion fails, try again or email hallo@45weg.nl. Deleting the app does not delete the account.
Crash reports and usage data
Both are on unless you switch them off, each with its own switch under Settings, Privacy. Neither contains routes, locations or searches. Switching them off does not change how routing works.
Language
The app speaks English and Dutch. Choose one in Settings, under Language.
Privacy requests
To ask for a copy of your data, a correction or erasure, email hallo@45weg.nl. The Privacy Policy explains your rights and how we answer.
Before you ride